FAQs

Are tumblers and drinkware dishwasher safe?

No, they must be handwashed in warm water only. Do not soak items, use extreme heat or place in the dishwasher.

Do you have Afterpay?

Yes, I do. Please proceed to payment to see the Afterpay payment option. 

What is a Commission piece?

A commission piece is a personalised piece of artwork that is created based on your own personal needs. This allows you to choose the size, framing, colour palette and meaning, including the opportunity to capture your own personal life, love or family stories. 

How long do Commission pieces take to create?

Timing will depend on my current workload, the size and details of the piece, however they generally take 6-8 weeks. Please contact me via email to discuss further.

How long does it take to receive my order?

Items will be dispatched within 3-5 business days. Please allow a further 10 - 14 business days to receive your order. 

Do you offer refunds?

Please note I do not offer refunds due to change of mind. Please inspect your order as soon as you receive it. I pride myself on the quality of my products, so if you receive an item which is faulty or damaged, please contact me, with photo evidence, within 24 hours of receiving your package. I will be happy to help you.

Please email admin@ashwinaboriginalart.com.au